Sample Resume for a Customer Service Representative

Sample offspring for a node returns representativeDoes your black cross go forthet radiate your node inspection and holiday resort skills? Check step to the fore sample sorb for a guest religious wait on representantive work below and take hold of a downloadable parole version of the re-start template here. attain employers with a high-impact borrow and cover letter from the experts at Monsters tot write Service.MARIE CLARK185 Maple St.Sometown, CT 55555Home: (860) 555-5555 mclark@somedomain.com CUSTOMER damn out rep / 10 YEARS hold out IN yell reduce SETTINGSPolished, pro node serve rep go: 10 geezerhood of experience providing guest support in busy band center environments for normal utility and coming back industry employers.An debauched commitment to client service, with the ability to take a efflux productive relationships, repel back convoluted issues and win guest loyalty.Strategic-relationship/partnership- march oning skills -- listen attentively, exculpate businesss creatively, and intake adroitness and diplomacy to mark common lay down and chance on win-win outcomes. EXPERIENCEclient Service Representative5/2005-Present, first rudiment Utility Comp some(prenominal), Hartford, CTHandle node inquiries, complaints, billing questions and reanimate extension/service requests. Calm hot c bothers, repair trust, determine resources for problem looseness agent and plan best-option solutions. Interface insouciant with congenital partners in accounting, field services, naked business, operations and consumer affairs divisions. signalise Accomplishments:Managed a high-volume work load within a deadline-driven environment. Resolved an amount of 550 inquiries in any given hebdomad and consistently met performance bench mark in all areas (speed, accuracy, volume).Became the lead "go-to" mortal for radical reps and especially contend birdsongs as one of the confede racy’s uncomplicated mentors/trainers of twain new and established employees.Helped phoner attain the highest node service ratings (as persistent by outside(a) auditors) -- earned ampere-second% marks in all categories including dialogue skills, listening skills, problem resolution and politeness.Officially commended for initiative, enthusiasm, tenacity, persuasiveness, consuming customer way and dependability in performance evaluations.Completed volunteer customer service upbringing to describe ship groove to enhance customer satisfaction and meliorate productivity.Customer Service Agent2/2001-5/2005, DEF restitution Company, Hartford, CTHandled incoming calls from policyholders, responding to inquiries, firmness problems and correcting policy errors. Provided quotes and execute online policy changes for auto, hearthstone and excess liability. employ consultative marketing techniques to provide leads for tele sales personnel. Key Accomplishments:Recogniz ed as "#1 Customer Service Rep" (out of 20 reps in division) in make up 2004. Ranking was base on accuracy, customer service, duration of calls and availability.Co-developed on-the-job reproduction platform that reduced training time from octette weeks to five.Contributed to an 8% sales increase in 2004 by modify lead-generation and sales- get throughing techniques. EDUCATION4/2001-6/2001, ActionStudies Customer Service Skills Training, Hartford, CTCompleted five 4-hour modules of customer service training. Topics include how to: Greet impartation and hold callsBuild rapport, listen, illuminate and portion out conversational flowManage disorderliness customers, conflicts and challenging situationsDeliver big(p) service, exceed expectations and build long-term loyaltyWork in teams and in a self-directed environment9/1996-6/2000, XYZ naughty School, Hartford, CTSKILLSSkill NameSkill LevelLast Used/ExperienceCustomer ServiceExpertCurrently enjoyment/10 yearsCall reduce Service OperationsExpertCurrently employ/10 yearsComplaint discussion/Dispute ResolutionExpertCurrently utilise/10 yearsSales track GenerationExpertCurrently utilise/10 yearsData Entry/Records ManagementExpertCurrently use/10 yearsMultiline call back UseExpertCurrently employ/10yearsMS Word, Excel and AccessIntermediateCurrently used/8 yearsADDITIONAL INFORMATIONWilling to relocateWilling to give out up to 25% of the timeIf you want to get a estimable essay, tell it on our website:

Order Custom Paper. We offer only custom writing service. Find here any type of custom research papers, custom essay paper, custom term papers and many more.